1. Do you offer first aid training?
Yes! We offer a variety of Canadian Red Cross First Aid and CPR courses every week. To view our complete course schedule and register online, visit the Our Courses page.
2. Where are your courses located?
All courses are held at our training facility located in the Greenwood Centre Plaza:
3200 Deziel Drive, Unit 415
Windsor, Ontario
3. Which first aid course do I need for my job?
It depends on your workplace requirements.
4. What is the difference between CPR Level C and CPR BLS?
CPR Level C teaches life-saving skills for adults, children, and infants, including CPR, AED use, and choking emergencies. It is suitable for most workplaces and the general public.
Basic Life Support (BLS) is designed for healthcare professionals and in-facility care providers, such as nurses, personal support workers, dental professionals, and medical staff. It includes rapid assessment, high-performance CPR, ventilation using a Bag Valve Mask (BVM), team response, and AED use.
5. Can I take my CPR training online?
Not entirely. Fully online CPR certification is not recognized for workplace compliance in Canada.
We offer blended learning, which combines online learning with an in-person skills session. These courses meet WSIB workplace requirements.
6. Do you offer private group training?
Yes! We offer private group training at our training center or can come to your workplace or facility. Contact us for pricing, minimum participant requirements, and available dates.
7. Are your courses WSIB approved?
Yes. All Canadian Red Cross First Aid and CPR courses meet and exceed both Provincial and Federal standards and are approved by WSIB.
8. Will my certificate be valid across Canada?
Yes. Canadian Red Cross certificates are recognized across Canada and meet current Canadian Standards Association (CSA) guidelines.
9. When will I receive my certificate?
Your Canadian Red Cross digital certificate will typically be available to download or print from your Canadian Red Cross online account within 1-2 business days after successfully completing your course (excluding weekends and holidays).
10. How long is a First Aid & CPR Level C certificate valid?
Basic (Emergency) First Aid, Intermediate (Standard) First Aid, and CPR Level C certifications are valid for 3 years.
11. How long is a BLS certificate valid?
Basic Life Support (BLS) certification is valid for 1 year.
12. Does CPR need to be renewed every year?
CPR Level C certification is valid for 3 years. However, some employers require annual renewal to ensure employees maintain current skills. Always check your workplace requirements.
13. Am I eligible for a recertification course?
You are eligible to take a recertification course if:
14. I'm having trouble with my online learning. Who do I contact?
If you're experiencing technical issues with the online learning portion of your course, please contact the Canadian Red Cross Online Learning Support team directly at:
1-877-356-3226
Monday to Friday, 8:00 a.m. - 8:00 p.m.
15. How do I access my Canadian Red Cross account?
Visit myrc.redcross.ca and sign in (or create an account) using the same email address you used to register for your course.
16. How do I download my certificate?
Log into your Canadian Red Cross account at myrc.redcross.ca
Select My Profile, then click My Certifications to view and download your certificate.
17. What is your cancellation and refund policy?
Yes! We offer a variety of Canadian Red Cross First Aid and CPR courses every week. To view our complete course schedule and register online, visit the Our Courses page.
2. Where are your courses located?
All courses are held at our training facility located in the Greenwood Centre Plaza:
3200 Deziel Drive, Unit 415
Windsor, Ontario
3. Which first aid course do I need for my job?
It depends on your workplace requirements.
- Basic (Emergency) First Aid & CPR is typically required for workplaces with 5 or fewer employees per shift and is also a great choice for individuals wanting basic first aid skills for work, home, or the community.
- Intermediate (Standard) First Aid & CPR is generally required for workplaces with more than 5 employees per shift and provides more comprehensive first aid training. Intermediate first aid is a popular choice for anyone seeking a well-rounded first aid certification for use at work, in the community, or home.
4. What is the difference between CPR Level C and CPR BLS?
CPR Level C teaches life-saving skills for adults, children, and infants, including CPR, AED use, and choking emergencies. It is suitable for most workplaces and the general public.
Basic Life Support (BLS) is designed for healthcare professionals and in-facility care providers, such as nurses, personal support workers, dental professionals, and medical staff. It includes rapid assessment, high-performance CPR, ventilation using a Bag Valve Mask (BVM), team response, and AED use.
5. Can I take my CPR training online?
Not entirely. Fully online CPR certification is not recognized for workplace compliance in Canada.
We offer blended learning, which combines online learning with an in-person skills session. These courses meet WSIB workplace requirements.
6. Do you offer private group training?
Yes! We offer private group training at our training center or can come to your workplace or facility. Contact us for pricing, minimum participant requirements, and available dates.
7. Are your courses WSIB approved?
Yes. All Canadian Red Cross First Aid and CPR courses meet and exceed both Provincial and Federal standards and are approved by WSIB.
8. Will my certificate be valid across Canada?
Yes. Canadian Red Cross certificates are recognized across Canada and meet current Canadian Standards Association (CSA) guidelines.
9. When will I receive my certificate?
Your Canadian Red Cross digital certificate will typically be available to download or print from your Canadian Red Cross online account within 1-2 business days after successfully completing your course (excluding weekends and holidays).
10. How long is a First Aid & CPR Level C certificate valid?
Basic (Emergency) First Aid, Intermediate (Standard) First Aid, and CPR Level C certifications are valid for 3 years.
11. How long is a BLS certificate valid?
Basic Life Support (BLS) certification is valid for 1 year.
12. Does CPR need to be renewed every year?
CPR Level C certification is valid for 3 years. However, some employers require annual renewal to ensure employees maintain current skills. Always check your workplace requirements.
13. Am I eligible for a recertification course?
You are eligible to take a recertification course if:
- You currently hold a valid (non-expired) Canadian Red Cross certificate.
- Your current certificate was not issued through a previous recertification course.
- You are recertifying the same course type listed on your current certificate.
14. I'm having trouble with my online learning. Who do I contact?
If you're experiencing technical issues with the online learning portion of your course, please contact the Canadian Red Cross Online Learning Support team directly at:
1-877-356-3226
Monday to Friday, 8:00 a.m. - 8:00 p.m.
15. How do I access my Canadian Red Cross account?
Visit myrc.redcross.ca and sign in (or create an account) using the same email address you used to register for your course.
16. How do I download my certificate?
Log into your Canadian Red Cross account at myrc.redcross.ca
Select My Profile, then click My Certifications to view and download your certificate.
17. What is your cancellation and refund policy?
- Cancellations or rescheduling requests for any reason are subject to a $20 +HST administrative fee.
- Rescheduling requests made less than 48 hours before the course start time are subject to a fee of 50% of the course cost + HST.
- Additional terms and conditions may apply.